Cookie Policy

What are cookies?

Like most websites, Utilita Energy uses an internet browser feature called cookies. A cookie is a simple text file which gets stored on your computer when you visit our site. We use cookies to help identify your computer so we can tailor your user experience.

How do we use them?

When you visit www.utilita-live.co.uk for the first time a cookie will be stored on your computer. When you come back again we’re able to recognise that you’re a returning visitor. These cookies don’t tell us who you are, they just identify you as a user, tell us how users engage with our website and whether they have visited before.

We use cookies to improve your experience when you are using our website. The cookies allow us to monitor how our customers and visitors use the site, and help us make it clearer and easier to use. Cookies also help with our online chat function, by linking the user to the chat session they have joined.

Should I be worried about Utilita Energy’s use of cookies?

Although cookies can be used to track movements across and between websites, they do so without identifying any personal or confidential information about existing or potential Utilita Energy customers. Our use of cookies is purely based on enhancing our customers' online experience.

The cookies we use on our website are what’s known as ‘session cookies’. Some expire as soon as you leave the site, most expire within 30 days of your visit and certain cookies, those associated with google analytics for example, expire automatically after six months.

What if I don’t want cookies?

As a user of our site, you can turn off the cookies if you want to. You will need to go to your web browser and follow the instructions at the bottom of this page. We’ve included details for the most common browsers.

Utilita Energy’s Cookies Policy

By using this website, you agree to our use of cookies and third party cookies that are used by our sales partners or affiliates. In addition, any visitor that has clicked on a Utilita Energy advertisement on another website that links to www.utilita-live.co.uk will be sent anonymous cookies that will allow us to analyse advertising effectiveness.

If you decide not to accept our cookies, some features of our website may not work as well as usual or not function at all as a result.

Our website may contain links to other websites which are outside our control and are not covered by this Policy. If you access other sites using the links provided, the operators of these sites may collect information from you which will be used by them in accordance with their privacy or cookie policy, which may differ from ours. We cannot be responsible for personal information that third parties may collect, store and use through their website. You should always read the policies of each website you visit carefully.

Where can I find out more about cookies?

There’s a wealth of information about what cookies are, how they’re used by websites, and what you can do to control their use available on the internet. We think a good place to start to get an overview of what cookies are is www.aboutcookies.org.

If you’d like to learn more about the regulations that govern the use of cookies in the UK, just take a look at the information provided by the Information Commissioner’s Office here: http://www.ico.gov.uk/for_organisations/privacy_and_electronic_communications/the_guide/cookies.aspx

Take control of your cookies

You don’t have to accept cookies on any site if you don’t want to and pretty much every browser gives you an option to turn them off completely or to only accept certain types. It’s important to remember, however, that if you limit the cookies you accept or turn them off completely you may find that websites don’t work as well or as quickly when you visit them.

To adjust the cookie options on your browser, take a look at the instructions for most types of browser below.

Internet Explorer 8 and later versions

Go to the Tools menu and choose Internet Options
Click on the Privacy tab and you’ll see a slider that allows you to change your settings.
The slider allows a range of settings, from Block all Cookies to Accept all Cookies. Simply choose the level of protection you desire and click ‘OK’.
There are more advanced settings that you can access by clicking advanced in the dialogue box. If you choose this option you can modify your settings more precisely.
For full details about the options available to you, take a look here.

Google Chrome

Go to the 'spanner icon' on the toolbar.
Click on settings and select 'under the hood'.
Choose the content settings in the privacy section and click the Cookies tab in the box that appears.
Choose the level of protection you require and close the dialogue box.
For full details about the options available to you, take a look here.

Firefox 3+ for Windows

Go to the Tools menu and select Options (If you’re using Linux you’ll need to go to the Edit menu and select Preferences).
Click on the Privacy tab and select Cookies (If that option isn’t available, select ‘Use custom settings for history’ from the drop down menu) and choose the level of protection you require.

Firefox 3+ for Mac

Go to the Firefox or Edit menu and choose Preferences.
Click on the Privacy tab, select Cookies (If that option isn’t available, select ‘Use custom settings for history’ from the drop down menu) and choose the level of protection you require.
For full details about the options available to you, take a look here.

Safari 4+

Got to the Safari menu and choose Preferences.
Select the Privacy tab and choose your required settings.
For full details about the options available to you, take a look here.

Mobile browsers

Mobile browsers have their own settings for cookies. Choose from the list below to learn how to take control of them.
Android
Blackberry
Safari OS
Windows phone

What's Utilita Live?

Utilita LIVE is exclusive to Utilita Energy customers and is our way of saying thank you. Being live on supply gets you access to a huge range of guaranteed festival tickets as well as exclusive offers on music tickets, products and experiences.

How do I join in?

You must have a live electricity supply with Utilita and an electriticy top-up number to receive the benefits of Utilita Live - just choose an offer and enter your details. If you're not a customer and want to join in just visit www.utilita.co.uk/switch to get a quote and switch today!

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