FAQs

Yes it is. Utilita LIVE does not charge you for access to offers. Please note, standard ticket charges will apply when purchasing tickets through Ticketmaster.

You need to be a customer with Utilita Energy with a live electricity supply and electricity top-up number in order to apply for any offers. If you are a customer, all you need to do is enter your 19 digit electricity top-up number and postcode to apply - simple!

Not a Utilita customer? Simply visit wwww.utilita.co.uk/switch to get a quote and switch today!

If you are a gas only customer - don't worry! We are working on adding gas top-up numbers to the service, so stay tuned.

You should receive your offer/prize to the address allocated to your account within 10 working days from the closing of the competition.

Due to high demand and the speed of uptake on certain offers, we cannot always guarantee there are enough to go around.

Specific offers may operate on a 'first come, first served' basis and are subject to availability.

Did you miss out on an offer? Don't worry - we launch new offers regularly to make sure everyone gets a chance to win!

If you are not already a Utilita Energy customer, simply visit wwww.utilita.co.uk/switch to get a quote and switch today!

Once you have switched and receive your Utilita top-up card in the post, you will be eligible for Utilita LIVE.

Please note - it can take up to 4 weeks to receive your top-up numbers once you've switched.

You can find your 19 digit top-up number on your blue electricity top-up card. Your top-up number is the white 19 digits on the front of the card.

Are you definitely using your correct 19 digit electricity top-up number?

Is your postcode entered correctly?

You must have a Utilita electricity top-up number to be eligible for Utilita LIVE.

A Power Ticket is an early access ticket for a chosen festival/event that you can purchase before the general public. Our Power Tickets usually go on sale a few days before anyone else gets a chance to buy them - so you can get yours before they sell out!

Each of our customers can buy up to 6 Power Tickets per event/festival.

Utilita customers can purchase Power Tickets online by visiting www.utilita-live.co.uk and selecting a Power Ticket offer.

Once you have entered your electricity top-up number and postcode, a link will be provided through to our partner Ticketmaster where you can purchase your tickets safely and securely.

Only a set amount of Power Tickets are available for each festival so make sure you get yours before they sell out!

Ticketmaster is an ticket sales and distribution company based in West Hollywood, California, with operations in many countries around the world.

Ticketmaster is absolutely safe – It’s one of the major ticketing services. To learn more about Ticketmaster, visit www.ticketmaster.co.uk

Each customer can purchase a maximum of 6 Power Tickets for each event. It may be less, depending on the event. It's always best to check the Terms & Conditions set by Ticketmaster when purchasing your tickets.

This may be due to high traffic on the site. Please try and check back later.

You can get in touch with us by messaging our Customer Care Team on our official Utilita LIVE Facebook page. Just visit www.facebook.com/utilitalive

Alternatively, you can email us at utilitalive@utilita.co.uk.

Please be aware it can take up to 48 hours to receive a response.

What's Utilita Live?

Utilita LIVE is exclusive to Utilita Energy customers and is our way of saying thank you. Being live on supply gets you access to a huge range of guaranteed festival tickets as well as exclusive offers on music tickets, products and experiences.

How do I join in?

You must have a live electricity supply with Utilita and an electriticy top-up number to receive the benefits of Utilita Live - just choose an offer and enter your details. If you're not a customer and want to join in just visit www.utilita.co.uk/switch to get a quote and switch today!

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