Terms & Conditions

Utilita Energy Limited - Utilita Live Terms and Conditions

Prize Draw Terms & Conditions

Utilita Live is a service for Utilita Energy customers. As part of Utilita Live, from time-to-time we will run competitions. When we run competitions these Prize Draw Terms & Conditions will apply. Each offer may also have individual Terms & Conditions that will appear on the offer page.

  1. Utilita Live is open to customers of Utilita Energy Limited on our Smart Energy tariff, with a live supply and electricity and/or gas top-up number who are UK residents, including employees of Utilita Energy Limited. Utilita Energy Limited reserves the right to verify the eligibility of entrants. Utilita Energy Limited may require such information as it considers reasonably necessary for the purpose of verifying the eligibility of an entry and the prize may be withheld until and unless Utilita Energy Limited is satisfied with the verification. The account holder of the top-up number will be capable of winning prizes. If you are not the account holder, you must get permission from the account holder to apply.
  2. Only one entry per person and per top-up number (if applicable) is allowed. Entries not complying with these Terms and Conditions will be invalid.
  3. The Prize Draw runs during the Prize Draw Dates until the specified Closing Date. Entries received after this date and time will not' be entered into the Prize Draw.
  4. The instructions provided at the point of entry form part of the terms & conditions of this Prize Draw, and in the event of a conflict, these terms & conditions take precedence.
  5. The winner(s) will be selected at random from all eligible entries received. Each winner will be notified within a reasonable time after the Draw Date or any subsequent draw either by email, mail or telephone. The prize is awarded conditionally upon acceptance and if a winner is unable to be contacted after a reasonable period or if any prize is unclaimed or declined within a reasonable period, the prize shall be deemed as unclaimed or unaccepted and a supplementary winner may be drawn at Utilita Energy Limited's discretion. Utilita Energy Limited will not be responsible for any inability of a prize winner to take up the specified prize.
  6. Unless otherwise expressly stated, where the prize requires attendance at a specific venue, the winner and any permitted companions will be solely responsible for travel to and from the venue and all other expenses. Utilita Energy Limited assumes no responsibility and is not liable for any costs, charges or expenses which winners may be required to pay at any time in connection with a Prize. Any additional terms of entry specified by the venue will also apply.
  7. Utilita Energy Limited reserves the right to provide substitute prize(s) of similar value should the specified prize(s) become unavailable for reasons beyond its control. Cash or credit alternatives will not be offered. None of the prizes are transferable. Events may occasionally be cancelled for reasons outside Utilita Energy Limited's control. Utilita Energy Limited will endeavour to promptly update any relevant information. Utilita Energy Limited will not be liable for any change of date or venue or cancellation of any event.
  8. Utilita Energy Limited accepts no responsibility for incorrectly completed, lost or delayed entries, notices, acceptances, tickets or other documents related to the Prize(s).
  9. In the event of fraud, abuse, and/or an error affecting the proper operation of this Prize Draw, including the allocation of more prizes than are available, Utilita Energy Limited reserves the right to end or suspend the Prize Draw; amend these terms & conditions; declare void the notification of winner(s); and/or to allocate available prizes by conducting a simple draw from all wrongly allocated winners.
  10. If any provision of these terms and conditions is held invalid by any law, rule, order or regulation of any government, or by the final determination of any court of a competent jurisdiction, such invalidity shall not affect the enforceability of any other provisions not held to be invalid.
  11. The winner(s) may be required to participate in publicity connected with this Prize Draw and it is a condition of entry that the winner(s) agree to their name and country of residence being made publicly available if they win.
  12. Entrants' data will be collected, stored and processed for the purposes of administering and assessing this Prize Draw. If a prize includes tickets to an event then for the purpose of administering the ticket allocation, Utilita Energy Limited reserves the right to exchange information and data regarding tickets and applications with third party ticket providers and/or service providers.
  13. Utilita Energy Limited's decision is final and no correspondence will be entered into.
  14. Utilita Energy Limited reserves the right to suspend, cancel or amend the promotion and/or review and revise these terms and conditions at any time without giving prior notice and by continuing to take part in the promotion subsequent to any revision of these terms and conditions, entrants shall be deemed to have agreed to any such new or amended terms.
  15. This promotion is governed by English Law and is subject to the exclusive jurisdiction of the English courts.
  16. The promoter of this Prize Draw is Utilita Energy Limited, Utilita House, Moorside Road, Winchester, Hampshire, SO23 7RX (“UtilitaLIVE").

Power Ticket Terms & Conditions

Also, as part of Utilita Live, our customers will get access to a range of pre-sale tickets for various events - we call these Power Tickets. When these offers are available, these Power Ticket Terms & Conditions will apply. Each offer may also have individual Terms & Conditions that will appear on the offer page.

  1. Power Ticket offers do not guarantee you tickets to see any of the featured artists.
  2. Utilita Energy customers have the opportunity to buy tickets 48 hours before general release until they sell out.
  3. To get access to Power Tickets, enter your details on the offer page and proceed to purchase pre-sale tickets through our partner Ticketmaster.
  4. All ticket purchases will be governed by Ticketmaster’s Terms of Use and Purchase Policy, which can be found here www.ticketmaster.co.uk/legal.
  5. Utilita Energy Limited holds no liability for travel costs incurred to Ticketmaster events, including cancelled events.

XMAS17 Switch Terms & Conditions

If a customer would like to switch to Utilita between 14/11/17 – 11/12/17, we are happy to accept, and delighted to be able to reward these customers as set out in these Scheme Rules (the Rules). Upon switching to Utilita online, the promotional code XMAS17 must be entered, and must switch directly through the Utilita website. Upon reaching a live status, the Customer will receive a £20 Amazon voucher (the Rewards) on the conditions set out in the Rules.

The Amazon vouchers issued to Customers will be single use vouchers and no change will be given if the voucher is only part used. The vouchers may only be used for goods or services purchased through the Amazon website, no cash equivalent or alternative will be offered. Only one Amazon voucher will be allowed per dual fuel account. Lost or damaged vouchers will only be replaced if Utilita is able to confirm that the original voucher was not used. If the Customer leaves after voucher issue, the voucher will remain valid until the end date on the voucher. The vouchers will be issued by email where available, or by second class post to the postal address supplied by the customer on sign up. These will be sent once the supply has reached a live status, and usually within 2 weeks of this date.

This scheme is open from 14/11/2017 to 11/12/2017. Utilita may, at its discretion run other schemes or promotions which overlap with this scheme. Unless specifically stated, the Rewards available under this scheme may not be used in conjunction with any other schemes or promotions from Utilita Energy Ltd.

Scheme reference: XMAS17001, version 0.1 12.11.2017

#NY18 Switch Terms & Conditions

If a customer would like to switch to Utilita between 12/01/18 – 31/01/18 as part of our NY deal, we are happy to accept, and delighted to be able to reward these customers as set out in these Scheme Rules (the Rules). Upon switching to Utilita online, the promotional code NY18 must be entered during this period, and must switch directly through the Utilita website. Upon reaching a live status, the Customer will receive a £20 Amazon voucher (the Rewards) on the conditions set out in the Rules.

The Amazon vouchers issued to Customers will be single use vouchers and no change will be given if the voucher is only part used. The vouchers may only be used for goods or services purchased through the Amazon website, no cash equivalent or alternative will be offered. Only one Amazon voucher will be allowed per dual fuel account. Lost or damaged vouchers will only be replaced if Utilita is able to confirm that the original voucher was not used. If the Customer leaves after voucher issue, the voucher will remain valid until the end date on the voucher. The vouchers will be issued by email where available, or by second class post to the postal address supplied by the customer on sign up. These will be sent once the supply has reached a live status, and usually within 2 weeks of this date.

This scheme is open from 12/01/2018 to 31/01/2018. Utilita may, at its discretion run other schemes or promotions which overlap with this scheme. Unless specifically stated, the Rewards available under this scheme may not be used in conjunction with any other schemes or promotions from Utilita Energy Ltd.

Scheme reference: NY18001, version 0.1 10.01.2018

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